Refund and Returns Policy

Eligibility for Returns:

• Items purchased directly from Prep Jackets’ official website or authorized retailers are eligible for returns and exchanges.
• To qualify, the jacket must be unused, unwashed, in its original condition, and have all tags attached.
• Requests for returns or exchanges must be made within the designated time frame, typically 30 days from the purchase date.

Refunds and Exchanges:

• Refunds can be processed either to the original payment method or as store credit, depending on customer preference and retailer policy.
• Exchanges are available for different sizes, colors, or styles, subject to availability.
• If the requested exchange item is out of stock, a refund or alternative solution will be provided.

Return Process:

• To initiate a return or exchange, customers should contact Prep Jackets’ customer service or the retailer’s support team.
• Proof of purchase, such as an order confirmation or receipt, may be required.
• Once approved, customers will receive instructions on how to return the jacket, including shipping details and packaging guidelines.

Shipping Costs:

• Customers are generally responsible for return shipping costs unless the return is due to an error by Prep Jackets or the retailer (e.g., a defective item or incorrect shipment).
• Shipping fees for exchanges may vary depending on the retailer’s policy and the customer’s location.

Refund Processing Time:

• Once the returned jacket is received and inspected, refunds are typically processed within 5-10 business days.
• Processing times may vary depending on the payment method and the customer’s financial institution.

Exceptions and Limitations:

• Certain items, such as personalized or custom-made jackets, may be non-returnable or non-refundable.
• Additionally, returns or exchanges may be subject to restocking fees or other conditions specified in the retailer’s policy.

Customer Support:

• For assistance with returns or exchanges, customers can reach out to Prep Jackets’ customer support team or the retailer’s service representatives for help.